Who we are

Recovery Juice UK Limited (company number 14584190) trades as Recovery Juice from Ash View, Takeley, Essex, CM22 6YP. We hand-press cold-pressed juices, shots, cleanses and bundles to order and deliver across UK mainland and Northern Ireland.

Throughout these terms, "we," "us" and "our" refer to Recovery Juice UK Limited. "You" refers to the customer placing an order through our website.

Orders and contract formation

Placing an order through our website is an offer to buy, not an acceptance of contract. A contract between you and Recovery Juice is formed only once we send you a dispatch confirmation by email. Until that point, we may decline or cancel an order at our discretion, including where:

• The product you've ordered is unavailable and no suitable substitute can be offered
• We identify a pricing or listing error on the website
• We're unable to verify payment or delivery details
• The order falls outside our delivery area

If we cancel an order before dispatch, you will not be charged, or any payment already taken will be refunded in full.

Subscriptions

Many of our products are available on a recurring subscription. By starting a subscription, you authorise us to take payment automatically at the frequency you select, using your saved payment method, until you cancel or pause it.

Billing and renewal

Subscription orders are billed in advance of each delivery cycle. We'll process payment using the card or payment method on file at the time each renewal falls due. You can review your next billing date and order contents at any time through your account.

Pausing, skipping or changing a subscription

You can pause, skip a delivery, change frequency, or amend the contents of your subscription through your account area at any time, provided the change is made before the relevant order has entered processing. Once an order has moved to processing or dispatch, it can no longer be amended or skipped for that cycle.

Cancellation

You can cancel your subscription at any time through your account area or by contacting contact@recoveryjuice.co.uk. Cancellation takes effect from your next billing cycle; we're unable to refund a payment already taken for an order that has entered processing.

Failed payments

If a scheduled payment fails, we'll attempt to take payment again and may notify you by email to update your payment details. If payment cannot be collected within a reasonable period, we reserve the right to pause or cancel the subscription until valid payment details are provided.

Price changes

If we change the price of a subscribed product, we'll notify you by email in advance of the change taking effect on your next renewal. Continuing your subscription past that point constitutes acceptance of the new price; if you don't agree to it, you're free to cancel beforehand at no cost.

Pricing and payment

Prices and delivery charges are as quoted on our website at the time your order is placed, except in cases of obvious error. Prices and delivery charges may change at any time, but a change will never affect an order for which we've already sent a dispatch confirmation.

We accept payment by Visa, Mastercard, Apple Pay, Google Pay and PayPal. If you hold an account with us, your payment details are stored securely by a third-party payment provider to allow recurring billing — we do not store or have access to your full card details. Further detail is set out in our Privacy Policy.

It's your responsibility to ensure sufficient funds are available for each order, and to keep your payment details up to date.

Product, imaging and substitution

Product images on our website are illustrative. Because our juices and shots are made from fresh produce, colour, size and exact appearance will vary naturally between batches, and packaging may differ slightly from what's shown online.

We work with fresh, seasonal produce, which means availability can occasionally be affected by factors outside our control. If a product in your order becomes unavailable, we'll aim to notify you by email before dispatch and offer either:

• A reasonable substitute of equivalent or greater value, which you may accept or decline before delivery, or
• A full refund for the unavailable item if no suitable substitute is available

Allergens and dietary information

Full allergen information for every product is available on our website and on product packaging. It's your responsibility to check this before ordering and before consuming any product, particularly if you have an allergy, intolerance, or are managing a medical condition.

Storage and preparation

You're responsible for inspecting your order on delivery and storing it correctly from that point — most products require immediate refrigeration or freezing, as indicated on the packaging. You're also responsible for any preparation of the product before consumption.

We accept no liability for loss, damage, illness or injury arising from incorrect storage or preparation once a product has been delivered in good condition.

Delivery

Delivery windows shown on our website or in emails are indicative and not guaranteed. We reserve the right to deliver at any point on the date confirmed in your dispatch confirmation.

Safe place delivery

Delivery is complete once we, or our courier, deliver to the address you provided. If no one is available to take the order in person, the courier will follow any safe-place instructions you've given. If none are provided, the courier will leave the order somewhere they consider reasonably safe, in line with their own delivery standards.

Any safe place you specify must be within the bounds of the delivery address and accessible to the courier. We'll do our best to follow your instructions, but following them exactly cannot be guaranteed. Couriers may also attempt to contact you by phone using the number on your account or delivery label.

Where neither a personal handover nor a safe-place delivery is possible, the courier may leave the order with a neighbour and will notify you of this by delivery note or email. If none of these is possible, you'll be treated as in default of acceptance, and we will not attempt a further delivery; any costs arising from this default are your responsibility.

Our delivery obligation is fulfilled once the courier delivers to the specified safe place, hands the order over in person, or leaves it with a neighbour as described above.

Delivery date changes

If you reschedule, redirect, or request a hold on your delivery after it's been dispatched — whether through the courier's own app, portal or any other channel — this is a change made at your request. Our delivery and condition guarantees apply to the originally scheduled delivery date only. Full detail on how this affects refund and replacement eligibility is set out in our Refund & Returns Policy.

Risk, title and damages

Risk in your order passes to you once delivery is complete under the terms above — whether that's a personal handover, delivery to a specified safe place, or delivery to a neighbour. From that point, we're not liable for any damage, defect or loss that occurs.

You're responsible for any loss or damage arising from ambiguity in the safe-place instructions you provide; we're not obliged to assess the general suitability of a safe place you specify.

Refusing delivery does not cancel the charge for the order. We're not liable for losses arising from a delivery refusal carried out by our courier.

Our warranty to you

We warrant that every product purchased through our website will, on delivery, match its description, be of satisfactory quality, and be reasonably fit for the purposes for which products of that kind are commonly supplied.

Limitation of liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded under English law.

Subject to that, if we fail to comply with these terms, our liability is limited to the purchase price of the products in the affected order. We're not liable for any indirect or consequential loss, including loss of income, business interruption, or loss arising from your failure to follow storage, preparation or delivery instructions correctly.

General terms

Changes to these terms

We may update these terms from time to time to reflect changes in our products, services, or legal requirements. The version in force at the time you place an order is the version that applies to that order.

Governing law

These terms are governed by the laws of England and Wales. Any dispute arising from them will be subject to the exclusive jurisdiction of the courts of England and Wales.

If a term is found unenforceable

If any part of these terms is found by a court to be invalid or unenforceable, the rest of the terms will remain in full effect.