At Recovery Juice, your satisfaction is our priority. If there is an issue with your order, we are committed to resolving it quickly and fairly.
This policy does not affect your statutory rights under the UK Consumer Rights Act 2015.
Returns for Defective Products
We accept returns for defective products only.
A product is considered defective if it arrives:
Damaged
Faulty
Leaking
Unsafe to consume
Incorrect or incomplete due to a fulfilment error
Frozen & Perishable Goods
Due to the perishable and frozen nature of our products:
Frozen goods are exempt from physical return
If a frozen product is defective, we will offer:
A replacement, or
A refund, depending on the circumstances
This applies to all cold-pressed juices, shots, cleanses, and bundles requiring frozen or chilled delivery.
How to Request a Refund or Replacement
To help us resolve the issue promptly:
Contact us at detox@recoveryjuice.co.uk
Notify us on the day of delivery
Include:
Your order number
A brief description of the issue
Clear photographic evidence where applicable
Processing Time
Approved refunds or replacements are processed within 2 working days
Refunds are issued to the original payment method
Replacements are dispatched as quickly as possible
Missing or Incorrect Items
If an item is missing or incorrect, we will:
Send the missing or correct item at no additional cost, or
Offer a refund if a replacement is not appropriate
Please notify us as soon as the issue is identified.
Non-Returnable Situations
We are unable to offer refunds or replacements where:
An incorrect delivery address was provided at checkout
Delivery instructions were incomplete or inaccurate
The issue is reported outside the delivery day window