This policy explains how Recovery Juice UK Limited collects, uses and protects your personal data when you visit recoveryjuice.co.uk, place an order, or contact us. We're the data controller for the information described below.
This page sits alongside our Terms of Business and our Refund & Returns Policy.
A note on accuracy: we're committed to keeping this policy precise and up to date as our systems evolve. If you spot anything here that doesn't match how we actually handle your data, please tell us at contact@recoveryjuice.co.uk so we can correct it.
Who we are
Recovery Juice UK Limited (company number 14584190), Ash View, Takeley, Essex, CM22 6YP, is the data controller responsible for your personal data under UK data protection law.
For any question about this policy or how we handle your data, contact us at contact@recoveryjuice.co.uk.
What we collect
We collect personal data when you browse our website, place an order, create an account, subscribe to a recurring delivery, contact us, or sign up to our newsletter. This includes:
- Identity and contact details — name, email address, phone number, delivery and billing address
- Order and account information — order history, subscription details, products purchased, account login details
- Payment information — handled directly by our payment processor, Stripe; we do not store full card details ourselves
- Communications — emails, contact form submissions, and any other correspondence with us
- Technical and usage data — IP address, browser type, device information, and how you interact with our website, collected via cookies and similar technologies
How we use your data
We use your personal data to:
- Process and fulfil your orders, including arranging delivery
- Manage your account and any subscriptions you hold with us
- Take payment and handle refunds, via Stripe
- Send order confirmations, delivery updates, and customer service communications
- Send marketing emails where you've opted in, and let you unsubscribe at any time
- Understand how our website is used, to improve it
- Run and measure advertising, where you've consented to marketing cookies
- Meet our legal and accounting obligations
- Prevent fraud and protect the security of our website and systems
Our lawful basis for using your data
| What we do | Lawful basis |
|---|---|
| Processing your order, taking payment, arranging delivery | Performance of a contract with you |
| Managing your subscription and account | Performance of a contract with you |
| Sending marketing emails | Your consent, which you can withdraw at any time |
| Marketing and analytics cookies | Your consent, given through our cookie banner |
| Essential website cookies and fraud prevention | Our legitimate interest in running a secure, functioning website |
| Keeping financial and tax records | Legal obligation |
Who we share your data with
We don't sell your personal data. We share it only with trusted service providers who help us run our business, and only to the extent each one needs to do its job:
- Stripe — to process payments securely
- DPD — to deliver your order, using your name, address and contact details
- Klaviyo — to send order-related and marketing emails, where you've consented to marketing
- Google (GA4 and Google Ads) — for website analytics and advertising, where you've consented to analytics or marketing cookies
- Meta (Facebook and Instagram advertising) — for advertising, where you've consented to marketing cookies
- Trustpilot — to invite you to leave a review of your order; only the information needed to send that invitation is shared
- WP Engine — our website hosting provider, which stores the data underlying our website and systems
We may also share data where required by law, for example with HMRC, or to comply with a legal obligation or court order.
International data transfers
Some of the service providers listed in Section 5 may store or process data outside the UK, including in the United States. Where this happens, we rely on legally recognised safeguards — such as the UK International Data Transfer Addendum, or a provider's certification under the UK-US or EU-US Data Privacy Framework — to ensure your data receives an appropriate level of protection, equivalent to that required under UK data protection law.
If you'd like more detail on a specific transfer, contact us at contact@recoveryjuice.co.uk and we'll provide what information we hold.
Cookies and tracking
We use cookies and similar technologies to run our website, understand how it's used, and — where you've given consent — to measure and serve advertising.
We manage cookie consent using CookieYes. When you first visit our website, you'll see a cookie banner where you can choose which categories of cookies to accept. Strictly necessary cookies, needed to make the website function (for example, keeping items in your basket), are used regardless of your choice, as permitted under UK law. Analytics and marketing cookies, including Google Analytics, Google Ads, and Meta's advertising pixel, are only set once you give consent through the banner.
You can change your cookie preferences at any time by reopening the cookie settings via the link in our website footer, or by adjusting your browser's cookie settings directly.
How long we keep your data
We keep order and account data for 7 years after your last order, in line with our legal obligations around tax and accounting records. If you create an account but never place an order, we'll keep that account data only for as long as it remains active or until you ask us to delete it.
If you've subscribed to marketing emails, we keep your contact details for as long as you remain subscribed, and for a short period afterward to record that you unsubscribed and prevent re-contacting you in error.
Your rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Delete your data, where there's no legal reason for us to keep it
- Restrict or object to certain ways we use your data
- Move your data to another provider, in a portable format, where technically feasible
- Withdraw consent at any time for anything we do on the basis of your consent, such as marketing
To exercise any of these rights, contact us at contact@recoveryjuice.co.uk. We'll respond within one month, as required by law. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe we've handled your data incorrectly.
Security
We use appropriate technical and organisational measures to protect your personal data, including secure hosting, encrypted payment processing through Stripe, and restricted access to customer data within our team. No method of transmission or storage is completely secure, but we work to keep your data protected and to respond quickly if anything goes wrong.
Children
Our website and products are intended for adults. We don't knowingly collect personal data from children, and orders should only be placed by someone aged 18 or over.
Changes to this policy
We may update this policy from time to time to reflect changes in how we operate or in data protection law. Where a change is significant, we'll let you know by email or via a notice on our website. The date at the top of this page shows when it was last updated.
Questions about your data?
We read every message ourselves — no ticket queue, no chatbot loop.